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Watching National Arboretum Video Cams

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Watching National Arboretum Video Cams

Viewing Different Cams | Pop Out Chat | DVR Playback | Troubleshooting

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VIEWING WITH TABS

Our National Arboretum cams are streamed in partnership with both HDOnTap and also YouTube.  There are two cams focused on the nest from different angles, and the different views can be accessed by choosing either Cam A or Cam B.

Different views of the National Arboretum nest can be accessed by choosing Cam A tab or Cam B tab.

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POPPING OUT CHAT

The good thing about chat is that it can be POPPED OUT. — moved around on your computer and placed anywhere you want it to be. You can also resize it!

POPPING OUT THE CHAT WINDOW: Look at the bottom lower right icon underneath chat (it’s a square with an arrow pointing in a northeast direction outside the square.)  By clicking that little square, a separate chat window opens that you can move anywhere on your computer screen.
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DVR PLAYBACK

If you mouse over the video screen, a red line will appear at the bottom of the video. By clicking anywhere along that line, the video will go back in time (up to 4 hours) to the selected spot you want to watch.

Click any spot along the red line and you will be able to see what happened earlier.

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TROUBLESHOOTING VIEWING ISSUES

Our streaming partner, HDOnTap, has some troubleshooting solutions that may be helpful if you ever encounter any of the following issues.

OVERVIEW

Buffering can occur for a number of reasons when viewing a live stream. While it is possible that buffering can occur due to the network at the camera site or the streaming provider’s network, the majority of buffering cases are the result of the viewer’s network, connectivity, or device.

HOW TO FIX THE ISSUE

INITIAL TROUBLESHOOTING

OTHER CAUSES OF BUFFERING

  • Heavy Usage on Your Device
    Many of our viewers like to keep tabs on multiple cams, however attempting to stream multiple cameras at once (or engage in other bandwidth-heavy activity like YouTube, Netflix, music streaing or downloading) may result in buffering.
  • Network Strain
    If there are multiple people or devices using your network (IE: connected to your home or office WiFI), the collective usage will impact the bandwidth available. Check to see if others are engaging in bandwidth-heavy activity like streaming or dowloading.
  • TV Usage
    In some cases, TV usage may impact your available bandwidth. For example, AT&T Uverse television may share available bandwidth with Uverse internet, meaning that watching TV (especially in high definition) may cause buffering. Contact your TV/ISP if you believe this may be occurring.

IF YOU BELIEVE THERE IS A PROBLEM WITH THE CAMERA OR NETWORK

  • HDOnTap strives to quickly re-establish access and live streaming any time an issue arises, and may already be actively working to fix a stream issue. Force-refresh  your browser periodically to see if the live stream is back online
    TIP: Force refresh by pressing Ctrl + Shift + R (PC) or Command + Shift + R (Mac).
  • Occasionally, viewers notice and report issues before our team does. We appreciate these “heads up” notices. If you believe we may not be aware of a live stream issue, please feel free to contact us at support@hdontap.com.
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